FAQ
Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We specialize in high-quality home and garden tools, including hand tools, outdoor equipment, accessories, and more to make your DIY and gardening projects easier and more efficient.
2. Do you offer free shipping?
Yes! We offer Free Economy Shipping on all orders. No minimum purchase required.
3. How long will it take to receive my order?
Orders are processed within 1–3 business days. Estimated delivery times:
- UK Orders: 3–7 business days
- International Orders: 7–21 business days
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4. Do you ship internationally?
We currently offer international shipping to select regions. If your country is not available at checkout, feel free to contact us.
5. Can I return a product if I'm not satisfied?
Absolutely. We offer a 30-day return policy. Items must be unused and in their original condition. Please contact us at contact@woolianshop.com to initiate a return.
6. What should I do if I receive a damaged or defective item?
Please email us within 7 days of receiving your order, including a photo of the issue, and we’ll send a replacement or offer a refund.
7. Do you offer bulk or wholesale pricing?
Yes, we do! If you're interested in bulk purchases for commercial or large-scale gardening projects, contact us directly at contact@woolianshop.com.
8. How can I contact you?
You can email us at contact@woolianshop.com or call us at +44 20 8392 9834.
9. Where are you located?
Our store is based at:
51 Richmond Park Road,
London, England SW14 8JU,
United Kingdom